Up in the Tree's
TERMS AND CONDITIONS
​Overview
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We are Up in the Trees who are based in Hemel Hempstead, herein referred to as ‘we’, ‘the company’ or ‘Up in the Trees’.
Our terms and conditions are subject to review and change, you should check this page from time to time for updated versions of our terms. Should any part of the terms become unenforceable or invalid though the remainder will remain in force.
Where reference to contact being made in writing is made, or in the event you wish to contact us in writing, this must be done by emailing info@upinthetrees.co.uk or by way of the contact form(s) available at www.upinthetrees.co.uk
Our terms and conditions of use and sale apply to all users of our website or customers placing orders online.
They are designed to be read in conjunction with our current returns and delivery information as well as our latest privacy policy. The entirety of these documents will form your contract with Up in the Trees.
​​Contract
When you place an order with Up in the Trees we will ask that you complete certain information about yourself in order for us to complete the order. It is your responsibility to ensure this information is correct as we cannot be held responsible for losses that are incurred as a result of incorrect information being provided for any reason.
When you place your order, we accept this at the point of dispatch and not before and this is the point where our contract to supply products or services is formed.
Should any item be unavailable at the point of dispatch for any reason, this will be removed from your order and remaining items dispatched. In this instance the contract shall only apply to the order for the goods that were dispatched.
We reserve the right to cancel any order or part of an order before dispatch without compensation or other liability. The usual reasons for doing so may include, but are not limited to, stock availability, invalid contact details or errors with product information online. In the event that part of an order is not able to be dispatched at the time, the company shall either inform that it shall follow or shall refund the undispatched item.
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Pricing
Prices may vary on other sales channels. Pricing is subject to change at any time and without notice.
In the event of a pricing error or misuse of discount codes, gift vouchers or otherwise are found, we reserve the right to reject or cancel orders.
From time to time we may offer promotional or afflilate discount codes or vouchers, when we reserve the right for these to apply only to specific items which are subject to ongoing review and change. These must be used at the time of checking out as we strictly cannot apply these retrospectively to existing orders under any circumstances.
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Shipping
Shipping is charged on all orders below £50, based on size and weight. Orders over £50 benefit from free shipping.
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Delivery
All delivery dates or days provided are meant as ‘aims’ only so are not guaranteed. Missed delivery aims will not be compensated for.
In the event that a courier surcharges or restricts the delivery of certain items or orders, we reserve the right to cancel these orders. Should the issue become known after dispatch, we reserve the right to retrieve the items in question and refund the order in full (no further compensation or replacement can be offered in these circumstances).
Goods returned to the depot or delivery office are your responsibility to collect promptly, whilst it is unusual for delivery companies not to leave a card, it is not unknown. If your order has not arrived within 4 working days of placing it you must contact us and we will be able to chase this for you. If missing parcels are reported after this time it may cause difficulties in retrieving them or incur additional costs.
There is a notes section at checkout to make alternative arrangements to leave in a safeplace (whether on the property or with a neighbour), however if the recipient is not available at the destination address and a safeplace is used, this is solely at the customers liability. We accept no liability for the safety or condition of the items
Please also see our current delivery information for further details.
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Dispatch Times
As long as the products on your order are in stock we aim despatch your order within 1-2 working days. If you order during the weekend or on a bank holiday your order will be despatched the next working day.
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Cancellations & Unwanted Items
Once an order has been placed we may not be able to cancel this due to automation within our system. We would ask that customers contact us promptly by email so we can check your available options, but we accept no liability for costs incurred should the order be dispatched.
If you change your mind about any item, provided it is otherwise pristine, unused and returned in original packaging, we are happy to accept a return within 14 days of receiving your order. Please ensure returns are carefully packaged as we will be unable to accept returns that are damaged. Requests must be made by email within this time period and return delivery costs are the customers responsibility.
Please see our full Returns Policy here: Returns Policy
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Damaged Items/Missing
If any item arrives damaged we must be informed by email, with images, within 24 hours of it being delivered. So long as we receive this information within the allocated timeframe, the item can be replaced. A credit may be offered in place of a replacement in certain situations, at the companies discretion.
If an item is missing from your order, we must be informed by email within 24 hours of order delivery in order to credit or replace.
Please attach photos/videos showing the issue to your email and retain the goods until informed otherwise (sometimes items are required back for inspection and quality control purposes).
Provided we are informed within 24 hours by email and photographic evidence is provided, we will endeavour to provide a satisfactory solution within 1 working day.
If an order is lost in transit by any of our delivery companies, they all give a 14 day period from the point of shipping to allow the item to be found and delivered. After this time, they will declare the item as lost and the order can be reshipped.
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Liability for consequential loss
We accept no liability for consequential loss howsoever caused. Specifically this includes but is not limited to situations where a product is damaged, faulty or malfunctions and this in turn causes a further problem.
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Images
Images used are representative only, actual items received may vary slightly from those shown.
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Disclaimer
Whilst we aim to provide accurate, correct and up to date information online and in person, we cannot guarantee the accuracy, completeness or effectiveness of any product or advice given. This risk is amplified by an ever evolving hobby where information is subject to change, become outdated or effective alternatives are found. Information and advice is given without warranty and should be read in conjunction with other sources.